Life long learning for Hotel Industry

Saturday, April 15, 2006




Life long learning starts here, please read it all and act.

Friday, April 14, 2006

Anticipating a Life long learning.


100 years ago a person was learning a profession and what they learned was solid knowledge for a life time. In the good old time things changed very slowly.

Today if you go to a hotel school and once you start working in a hotel you just have gained the knowledge required to start in the business. You have achieved the minimum knowledge required to work in a hotel. The senior hotel employees will have to be your teachers, your coaches, your quality control inspectors.
Today you cannot just seat on your backside and watch on TV how others can make a career.
Please think about it. Are you looking for a job or do you want to make a career? What is the difference any way? In both cases we just need to work. Today you are 18 or 20 and have you given some thought what you want to do once you are 30 years old. You want to start a family, do you think with a waiter’s salary you will have sufficient income to raise children and maintain the wife? What about if some of your family members will go to University? Can you offer them such an education? Do you want to work until your retirement or just be terminated at the age of 40 since the hotel does not want to have old waiters? Do you think because you managed to get a job that you are very lucky and now you do not need to improve and you are happy with what you are. Do you hope that one of these days you will be promoted to become a supervisor. It is just a matter of time. You just have to wait your turn. You better think again since you are most probably on the wrong track. The world has changed, and it is still changing. The way we do business and also our culture is changing. Today you have to realize you have to make a career whether you like it or not. You have to keep on improving otherwise you will not be in demand tomorrow. Today we have to plan our future. We no longer can live as it comes day by day. It is predicted that in this century there will be a thousand time more changes in technology than in the last century. How can you cope with all this?
Smart people save money and invest it into a business. They want to become independent. Owners of the hotel have invested their life savings into the hotel with the hope that they will be able to have a good income and a stable future.

Smart employees also have a long term view of what they want to become. They realize to go up the leader and get also a better income requires knowledge and skill. To get these skills and knowledge they understand that it will cost money. Owners cannot afford to pay for your future education. For them it is easier to just hire people who have the right education and experience. Just experience alone is not sufficient to go up the leader. For every level up requires also more education. It requires more specific knowledge. First you must work hard and once the management recognizes you for the hard work they might promote you to become a supervisor. Being a supervisor is very much different than just a line worker. Now you need already some leadership qualities. It requires also more organization skill. These knowledge and skills you can only get by studying in a Hotel School. Also you have to be good in English. Now who is going to pay for your studies? Is it the owners of the hotel? This is no longer in their interests. If a hotel needs supervisors or special trained workers the hotel just hire some one who has all these knowledge.
In the past hotels have sponsored associates for training because by this time the hotels could not get highly trained people. These people did not exist. But today they can hire qualified people.
This is the reason why they start to look outside the “box” and hire people from other hotels. So you can see the world has changed. There is another challenge waiting for you. Young people today have a better education than what their parents had. They are very fast learner. If you do not improve they might take your job.
To be able to survive in the corporate jungle you must keep on improving and you cannot stand still. We are technology driven. Trends are changing. So if you want to earn a living in our business you have to invest into your future. The time of sponsorship have gone and will not return. Today it is “up or out”.

What does it take to become a supervisor?
First you must have good knowledge about your present job and you have to be a reliable good worker.
Before you can be promoted you must have the basic knowledge as a supervisor. You must be able to lead a small team. You must be able to train your workers. You must be able to motivate your team.
Beside you must be able to make some basic calculations of how to determine sales price or how many workers are required to do a certain job.
I am pleased to inform you that we have now build the infrastructure to provide these courses. We also have managed to provide these courses at affordable cost. This will enable you to participate in these courses.
Once you are a supervisor you have to plan to become an assistant department head and then a department head. This again will need some more knowledge. Because as a Department Head you must be very good leadership skills. You have to become a good organizer and you have to understand Profit and Loss statement. You have to know what cause of action to take to influence cost and profit. So you will have to attend more courses.
As a department head you have to attend more courses so that eventually you can enter the General Manager’s school.
It is with great pleasure to inform you that we have now all these courses available in our Career Development Institute. This means anybody who wants to make a career can do so, provided he is continuous learning and then qualifies for a better job.
How can you save for these courses.
You can pay into your savings account every month Rp. 50.000 to 100.000 and you can finance your courses.
You can also earn points by being a promoter of CDI and bring some participants to the courses. If you bring 4 paying participants you will get one course free. If you can get more students you will get an other course free.
The prices of these courses will be announced shortly. If you can get more than 12 participants for one course then the course can be conducted right at your hotel. These courses are not only for Choice Hotels employees but anybody can participate. Also people working in other hotels.
We would like to hear your opinion. What do you think about this program. Please write to Karl Waelti, who will be glad to answer your questions.
Please watch out for more news shortly.

These report has also being published on
My Blogspot.
http://southeast150.blogspot.com

May I suggest this report will be discussed during department head meetings and department heads must motivate their staff to join this program.
Suggestions and Comments are appreciated.


CDI needs qualified professionals as teachers.

If you are a qualified professional either in F&B Service or Production or at the Front Office, Housekeeping, Accounting there are great opportunities for you to advance in your career faster.

Have you ever thought what you could gain by working as a teacher for a few years?
Do you think by being a hotel professional teachers will bring you some benefits or some advancement? Or do you think it is just a waist of time? WELL THINK AGAIN!

Beside having a life with less hours work per day. No night shift. Five day week and off on public holiday and weekends you will have a chance to increase your technical know how and have time to learn how everything work from the best resource. A great chance for you to become an expert in the hotel industry. A great opportunity for you to change your life and life style.

Working as a supervisor in a hotel is not just a 9 to 5 job. You might have to work 12 hours a day. You do not have a chance to learn new management subjects. As a teacher you will have the time to study further and at the same time work in .your preferred profession. You will also have opportunities to get the best education yourself. You have the chance to develop yourself as an expert in your field. You even can learn other areas of the hotel business and instead of spending money you even earn money. The schools promote to the teachers to expand their knowledge and abilities.

Management is communication and a lot of young managers have never learned of how to give effectively instructions to their subordinates. They are not effective leaders and even so they might do a good job but their chance to advance is very slim. Their knowledge in management is not enough for a promotion The young managers does not have the time and the money to take up further studies. If he would became a teacher for a few years he would not only give know how to new comers to our industry but he would gain the most. He could learn while doing teaching and he could learn better communication and general knowledge. If working all the time in a hotel or restaurant he would not have these opportunities. He might even have a chance to find new goals and objectives for him selves. What he is learning during the time as a teacher might serve him well for the rest of his career.

The pay as a teacher can be as high as in a hotel but the time you have to spend on the job is also far less. It is not a demotion but it is a promotion. So why not take a job as a teacher for a few years? Remember it is you who will profit the most. You will be trained for the job. You will get am excellent inside view in our hotel and restaurant business. This can be the first step to a better professional outlook and a better life.
So think about it. You can apply for this position to Mr. I.D. Manassa Principle of the Career Development Institute.

A GOOD MANAGER IS A GOOD TEACHER AND A GOOD TEACHER HAS GOOD POTENTIAL TO BECOME A GOOD MANAGER.

Sunday, April 09, 2006

Take the advantage to register and be among the first 40 who do not need to pay for membership.
Send an Email to: karlwaelti@hotmail.com
In the Email just write:
Application for free membership:
Name:
Hotel:
Department:
Position:
Email Address.
How many years with the company:
Age:

Thank you
Karl Waelti


All beginnings are difficult to be achieved!

It starts with a good idea.
The short courses offered by the CDI are unique. As far as I know, there is no school in Indonesia that is offering this kind of short courses. Most employees need to get knowledge that will help them to grow in their career but they do not have the time it free themselves from work for more than one week.
As an employee you cannot expect that the hotel is paying for all the investment into your career. But the hotel can help you by let you pay in installments.
You can also safe for the courses an pay cash and you will get an other rebate of 5%. You can pay when register and you can get 10% rebate. (6 month in advance)
We want to make these courses affordable to all hotel employees who want to advance in their career.
“ A life long learning”, this is our idea for growing and staying in business. Or making and keeping yourself “Employable”.

It requires money to implement ideas but if you do not have that “kind of money” it requires creativity.
When we started with some short courses in 2002, we learned that even with a small advertisement in the newspaper and a hotel supporting our idea we hardly could get participants. So we could conclude that we need a lot of money to advertise these courses every year.
A school is a product like any service you want to sell, you need to advertise. It requires a lot of money. We are developing so many products and finance them “organically” and this means we do not have much money available to advertise. So we came up with the unique idea to let Choice Hotel Employees to become sales agents and if they bring participants to the course then they will get it as an award for free. So if you get 4 paying participants you are getting one course for free.
We shall also have a membership and if you bring 5 Members than your membership will be free for the current year.
We shall produce promotion material and will forward it to the HRD Department of each hotel and you can get it from there and use it as a sales person. As you know these courses are also sold to outside hotel employees. We are a public institution and anybody can join. The membership will bring a lot of benefits. The benefits will be described und “Membership”
The first courses will be conducted in August for Department Head Cross Training and for basic ranks and supervisors in October.
In one town you can have one course provided you will have 12 paying students. If your hotel can produce 12 paying students then the course can be in your hotel. If one hotel is organizing the courses they can get for 12 paying students they can get 3 free and to contra with us against free room and food for the teacher they can get an other 2 free. So pay for 12 and get 17 Seats. Each class can have no more than 25 students. The hotel can choose the 2 students they want to sponsor or they can give the benefits to the students and instead that each would have to pay Rp. 1.000.000 the hotel can share it and pay Rp. 12.000.000/17= Rp. 750.000 only. This is fully up to the hotel. It can also give the 2 seats for contra to two individuals. The exact price will be published for each course soon. We are now doing budgets and costing.

Our short courses for 2006
The Supervisor.
This course is for basic ranking file employees. Such as waiters, cooks, stewards and maids, floor supervisors, front office agents, accountants.
It is for people who want to become supervisors. As you might have noticed hard working people are getting promoted but a promotion does not just mean that they just keep on hard working, it requires more knowledge. As a supervisor you are in charge of a small group of people. You have to lead them, handle their problems and train them. If you lead and train them well you will benefit from their “good and hard working.” You will be promoted to the next level. So it is worse while to train and show good leadership.
As you can see, the captain or the chef de parties, the floor supervisor’s job is very different from “just working”. We shall give preference to people who also have the education for a promotion. This investment will help you to move up the leader. The price of this course will be Rp.1.000.000. per person.
The courses will be in October exact date and time will be published. It can be conducted in every hotel provided you will get 12 paying students.

Cross Departmental Training Courses
Front Office
Housekeeping
Accounting
Food and Beverages
Sales and Marketing.
These courses are for Department Heads who want to become Executive Assistant and eventually General Manager. Let’s say you are a front office manager you will need to get good knowledge about other departments. In order to qualify to the GM School you must have to attend all these courses except the Front Office course. The location for these courses will be where we have most applicants. If you can get 12 paying students it could be at your hotel or in your city. The price of these course will be Rp.1.000.000

Leadership for result.
This is a program for supervisors who want to qualify to become a Department Head. It will teach about how to plan and how to lead a department. How to motivate your associates to excel their performance. This course will be in October.

Membership
To be entitled for a free course by selling the course to other participants you must become a member of the “Life long learning club” This will bring you a lot of additional benefits. Let’s say during the next few month you will bring 8 people to attend one course you will get a total of two courses free. This will be credit to your account and you can use it for future courses you wish to attend.
The membership will be Rp. 90.000 per year, but if you bring 5 new paying members than your membership will be free.
If you as a member attend one course per year than in future you do not need to pay for membership.
We are developing a Website and it will give you all the information you require. The “Life long learning club” will be a fully digital.
The first registering 30 members will be free. The next 30 members will get it for Rp. 45.000. So it is worse while to act fast. It shows that procrastination does not pay. Send your name and position, as well Email address to:
XXXXXXXXXX
In future this website will also have a section for Job opportunities in Indonesia and in other countries. This will become your page when ever you are looking for an advancement or an other job.
Plus it has a section where you might find your “Sweet Heart” who is working in the hotel industry.
You will get regular news letters who will give you the latest information about the development of the hotel and tourism industry in Indonesia and in other countries.





Next year program ready by September 2006
We designed about 120 different courses. We however cannot start with all of them at the same time. That is why we start in 2005 with 3 basic programs. Depending on demand we shall repeat these courses.

For the Year 2007 we see that we shall have at least 10 different kind of courses to offer. So watch out for the September 2006 for the 2007 Program.


The advantage of being a Choice Hotels Associate.
Choice Hotels Indonesia is the founder of the CDI and Choice Hotels Indonesia Associates will get the benefits of getting special benefits. Such us becoming a representative for the CDI courses. Newsletters and all the many benefits listed under membership above.

Tuesday, April 04, 2006




In a career it is not just a matter of getting a diploma and then think that this will be the ticket for a job of a lifetime. The knowledge you have gained is just to start. With the development of hotels and new hotel concepts, the change in technology requires that we keep on learning. It's learning for as long we live. On this page we shall focus on our Career Development Institute.